Shipping Policy

This Shipping Policy explains how orders placed through Next Play Health are prepared and delivered. Medications are dispensed and shipped by licensed U.S. pharmacies.

1. Processing time

After a clinician approves your treatment and payment is complete, your prescription is sent to a licensed pharmacy to be checked and dispensed. Orders usually ship within 1 to 3 business days of approval. Timing can vary with clinician review, pharmacy verification and product availability.

2. Where we ship

• We ship only to addresses in the United States, in states where care is available through Next Play Health.
• Shipping is included in your membership. You will be told before you pay if any order carries an extra shipping charge.

3. Temperature-sensitive medication

Medications that must stay cold ship in insulated cold-chain packaging designed to keep them within the required temperature range in transit. These orders may ship by expedited service, or on set days of the week, so they do not sit in a warehouse over a weekend. Please put them in the refrigerator as soon as they arrive, as the label directs.

4. Tracking

When your order ships you will get tracking details by email or in your account. Please make sure someone can receive temperature-sensitive deliveries promptly.

5. Delays

Shipments are sometimes delayed by the carrier, the weather or pharmacy processing. We will work with the pharmacy to resolve any delay. If a temperature-sensitive order is significantly delayed, contact us before using it so the pharmacy can tell you whether it is still safe to use or should be replaced.

6. Lost, damaged or returned packages

If a package is lost, arrives damaged or is returned as undeliverable, email [email protected] within 7 days of the expected or actual delivery date with your order number. Our Refund Policy explains how damaged or incorrect orders are handled.

7. Your address

You are responsible for giving a complete and correct shipping address. Orders that are delayed or returned because of an incorrect address may need to be re-shipped at extra cost.

8. Contact us

Questions about shipping? Email [email protected].