Refund Policy

Our services involve review by licensed clinicians and medication dispensed by licensed pharmacies, so most charges cannot be refunded once care has been provided or medication has shipped. Please read this policy before you purchase. It forms part of our Terms of Service.

1. Consultation and membership fees

• Membership and consultation fees pay for a licensed clinician to review your intake and manage your care. Once a clinician has reviewed your intake, these fees are non-refundable whether or not a prescription is issued, because the clinical service has been performed.
• If a clinician decides treatment is not right for you, you are not charged for the membership.
• If you were charged but no clinician review took place, contact us and we will refund that charge.
• You can cancel a recurring membership at any time to stop future billing, online in My Account or by emailing [email protected]. Cancelling does not refund fees already billed.

2. Medications

For the safety of every patient, and as required by federal and state pharmacy law, prescription medications cannot be returned, exchanged or refunded once they have been dispensed and shipped. This applies to compounded and brand-name medications alike. Please do not send medication back to us: it cannot be reused and will be destroyed.

3. Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, email [email protected] within 7 days of delivery with your order number and, where you can, photos. We will work with the pharmacy to send a replacement or arrange another fair resolution at no extra cost to you.

4. Lab testing

Lab panels are non-refundable once the lab order has been placed and the requisition issued. If a lab order was placed in error and you have not been tested yet, contact us and we will review your request.

5. Billing errors and duplicate charges

If you think you were charged in error or charged twice, email [email protected]. We will look into it and promptly correct any billing error we confirm.

6. How to request a refund

Email [email protected] with your name, order number and the reason for your request. Approved refunds go back to your original payment method. How long they take to show on your statement depends on your bank or card issuer, usually 5 to 10 business days.

7. Contact us

Questions about refunds or returns? Email [email protected].