Privacy Policy

This Privacy Policy explains how Next Play Health (“Next Play Health,” “we,” “us” or “our”) collects, uses and shares information about you when you use our website, intake and related services (the “Services”). By using the Services you agree to this Policy and to our Terms of Service.

1. Information we collect

Information you give us

• Contact and account details, such as your name, email address, phone number, date of birth, and shipping and billing address.
• Health information, such as your goals, medical history, medications, allergies, symptoms, lab results, photos or ID you upload, and anything else you share during intake or care.
• Payment information. Payments are handled by our payment processors. We do not store full card numbers.
• Communications, such as messages you send to us, to your clinicians or to support.

Information collected automatically

• Device and usage data, such as IP address, browser and device type, pages you visit, referring pages and the time and date of your visit.
• Cookies and similar technologies that keep the site working, remember your preferences and help us understand how the site is used. See “Cookies and analytics” below.

2. How we use your information

• To provide the Services, including connecting you with clinicians, pharmacies and laboratories, and handling orders, shipping and payments.
• To contact you about your account, intake, care, orders and billing.
• To run, secure, troubleshoot and improve the Services, and to prevent fraud and misuse.
• To meet our legal, regulatory and professional obligations.
• With your permission, to send you educational or marketing messages, which you can opt out of at any time.

We do not sell your personal information, and we do not use or share your health information for third-party advertising or marketing without your written authorization.

3. How we share your information

• Clinicians, pharmacies and laboratories who provide, coordinate or fill your care, including our telehealth network partner.
• Service providers who work on our behalf, such as hosting, payment processing, identity verification, shipping, email and text messaging, under contracts that require them to protect your information and use it only for the work they do for us.
• Legal and safety reasons, when required by law, subpoena or other legal process, or to protect the rights, safety and property of Next Play Health, our patients or others.
• Business transfers, as part of a merger, acquisition, financing or sale of assets, subject to this Policy.

4. Health information and HIPAA

Health information you share for your care is protected health information under the Health Insurance Portability and Accountability Act (HIPAA). It is held and protected by the clinicians, pharmacies and laboratories who treat you, and by their business associates, under their Notice of Privacy Practices. Where HIPAA applies, it controls over this Policy if the two conflict. You can ask your clinician or pharmacy for a copy of their Notice of Privacy Practices at any time.

5. Cookies and analytics

We use cookies that the site needs to work (for example, to keep you signed in and keep forms secure). We may also use analytics tools to understand how visitors use the site so we can improve it. We do not use cookies or tracking pixels to share health information with advertising platforms.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them. Our site does not currently respond to browser “Do Not Track” signals.

6. How long we keep information

We keep information for as long as we need it to provide the Services, meet legal and record-keeping requirements (including medical-record retention laws), resolve disputes and enforce our agreements. When we no longer need it, we delete or de-identify it.

7. Security

We use administrative, technical and physical safeguards designed to protect your information, including encrypted connections. No method of sending or storing information is completely secure, so we cannot guarantee absolute security. Please keep your login details private and tell us right away if you think your account has been accessed without your permission.

8. Your choices and rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you, and get a copy of it;
• correct information that is inaccurate;
• delete your information, subject to the legal record-keeping limits above;
• opt out of marketing messages, and of certain uses of your information; and
• appeal a decision we make about your request.

To make a request, email [email protected]. We will verify your identity before acting on it and respond within the time the law requires. You may use an authorized agent where the law allows. We will not treat you differently for exercising your rights. Requests about your medical records may be handled by your clinician or pharmacy under HIPAA.

You can stop marketing emails with the unsubscribe link in any email, and marketing texts by replying STOP.

9. Children

The Services are for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

10. Other websites

Our site may link to websites and services run by others, such as the patient portal, pharmacies and payment pages. Their own privacy policies apply to the information you give them.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new effective date and, for material changes, give additional notice where appropriate.

12. Contact us

Questions about this Privacy Policy or your information? Email [email protected].